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Terms and conditions
TERMS OF SERVICE
TERMS OF USE OF SUITE-STORIES.COM
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
ALL USERS OF THIS SITE AGREE THAT ACCESS TO AND USE OF THIS SITE IS SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS AND OTHER APPLICABLE LAW. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, PLEASE DO NOT USE THIS SITE.
SUITE STORIES —
WWW.SUITE-STORIES.COM
Last updated: 16/04/26
1. INTRODUCTION
Welcome to Suite Stories.
These Terms of Service (“Terms”) govern your use of www.suite-stories.com and any purchases, bookings, or interactions made through the website.
By accessing this website, submitting an enquiry, or purchasing any product or service, you agree to be bound by these Terms. If you do not agree, you should not use this website.
In these Terms, “Suite Stories”, “we”, “our”, or “us” refers to Suite Stories Ltd, and “you” refers to the user, client, or purchaser.
2. USE OF THE WEBSITE
This website is intended for individuals aged 18 or over.
You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of others, restrict access, or compromise the integrity of the platform.
We reserve the right to suspend or restrict access if misuse is detected.
3. PRODUCTS & SERVICES
Suite Stories offers:
Physical products (artworks, objects, scent-related items)
Digital products (reports, frameworks, downloads, guides)
Strategic services (consultations, sensory direction, branding)
Workshops, sessions, and bespoke commissions
All offerings are subject to availability and may be modified or withdrawn at any time without notice.
Descriptions are provided with care but are not guaranteed to be entirely free from error or variation.
4. PRICING & PAYMENT
All prices are listed in GBP (£) unless otherwise stated.
Payment must be made in full before:
physical items are shipped
digital products are delivered
services are confirmed
We reserve the right to correct pricing errors and cancel orders placed under incorrect pricing. Any payments made in such cases will be refunded.
5. SHIPPING (PHYSICAL PRODUCTS)
Orders are typically dispatched within 1–3 business days.
Estimated delivery times:
Europe: 1–2 weeks
International: 2–3 weeks
These are indicative only and may vary.
Where possible, shipments are tracked. If tracking is unavailable, you will be notified.
Suite Stories is not responsible for delays caused by carriers, customs, or external disruptions.
6. PHYSICAL PRODUCTS — RETURNS & REFUNDS
Returns Window
Returns are accepted within 14 days of delivery.
Eligibility
Items must be returned in their original condition.
Process
Email contact@suite-stories.com with:
order number
item name
reason for return
Damaged Items
Send:
photo of item
photo of packaging (if relevant)
We may:
issue a refund
send a replacement
or request return before processing
Refund Timing
Refunds are processed within 7–10 business days after approval.
Sale Items
Final sale unless faulty or damaged.
Return Shipping
Return shipping costs are the customer’s responsibility unless the item is faulty.
7. DIGITAL PRODUCTS — DELIVERY & NO-REFUND POLICY
All digital products are delivered electronically (download, email, or access link).
By purchasing, you:
consent to immediate delivery
acknowledge that your right to cancel is lost once access begins, to the extent permitted by law
Due to the nature of digital delivery:
All digital product sales are final and non-refundable, except where required by law (e.g. faulty or misdescribed content).
If you experience access issues, contact:
contact@suite-stories.com
8. SERVICES, BOOKINGS & BESPOKE WORK
Services include consultations, strategy, sensory direction, and custom commissions.
A booking is confirmed once payment (or deposit) is received.
You agree to provide any required materials, information, or approvals in a timely manner.
If not provided, we reserve the right to:
pause delivery
revise timelines
proceed using available information
9. CANCELLATIONS & RESCHEDULING
Unless otherwise agreed:
More than 48 hours notice → reschedule permitted
Less than 48 hours notice → non-refundable
Missed sessions → non-refundable
Custom or commissioned work follows the terms outlined in your proposal or agreement.
10. INTELLECTUAL PROPERTY
All content on this website — including:
text
visuals
frameworks
scent concepts
strategy systems
downloads
is the property of Suite Stories and protected by copyright and intellectual property law.
No content may be copied, reproduced, distributed, or used without prior written permission.
11. USE OF DIGITAL MATERIALS
Digital products are licensed for personal or internal business use only.
You may not:
resell or redistribute
share or duplicate
modify for resale
claim ownership
12. BESPOKE & STRATEGIC WORK
Suite Stories retains ownership of all underlying:
methodologies
frameworks
systems
creative direction
Clients receive the right to use final deliverables for their intended purpose only.
13. USER CONDUCT
You agree not to:
misuse the website
upload harmful or illegal content
attempt unauthorised access
distribute malware
infringe intellectual property
Violations may result in restricted access.
14. THIRD-PARTY LINKS
We may link to third-party sites.
We are not responsible for their content, accuracy, or policies.
15. DISCLAIMER
All products and services are provided “as is”.
We do not guarantee:
uninterrupted access
error-free operation
specific results or outcomes
16. LIMITATION OF LIABILITY
To the fullest extent permitted by law:
Suite Stories is not liable for:
indirect or consequential losses
loss of profit, data, or opportunity
Total liability is limited to the amount paid for the product or service.
Nothing excludes liability where unlawful to do so.
17. CONSUMER RIGHTS
Nothing in these Terms affects your statutory rights under applicable consumer law.
18. PRIVACY
Your data is handled in accordance with our Privacy Policy.
19. FORCE MAJEURE
We are not responsible for delays caused by events beyond our control.
20. TERMINATION
We may suspend or terminate access to the website or services if these Terms are breached.
21. INDEMNITY
You agree to indemnify Suite Stories against claims arising from misuse of the website or breach of these Terms.
22. GOVERNING LAW
These Terms are governed by the laws of England and Wales.
23. JURISDICTION
Disputes will be subject to the courts of England and Wales, unless consumer law states otherwise.
24. CHANGES TO TERMS
We may update these Terms at any time. Continued use of the website implies acceptance.